Our Engagement Builder has now a built in option to delay triggering an event after your criteria has been met. You can use this to delay sending events to third party integrations such as Google (which may need a few hours to consolidate the data in their end before you can send a click ID), add value to a call in Kaisa using our API before sending it to your CRM of choice, or perhaps delay sending an sms to a caller or a dealer as a reminder after an interaction. 

Whichever the reason, you can now add very specific delays individually per Workflow in our Engagement Builder to ensure Events are triggered exactly when you need them. 

How to add a Delay to a Workflow

After selecting the relevant Criteria for a Workflow in the Engagement Builder, and selecting the Delivery Method (such as sms, email or webhook), you can then tick the box to add a delay for the event you are working on. 

You can select between:

• Minutes
• Hours
• Days

And you can add the specific amount to delay the event as needed, for example:

With everything set up, once the criteria is met to trigger this workflow, our system will add the event to a queue, with a timer based on the Delay conditions added. We'll trigger the event after the time has passed, and automatically retry if there is an error with the delivery. 

Any questions, please feel free to reach out to our Support team!