You may have come across these terms when looking at our technical documentation, or simply by working with our rest API or creating accounts inside your Organisation in Kaisa.

One way or another, you may have faced this question before, what is a custnr, and what is a customer_id and what's the difference?

Let's break it down:

Custnr

This is an identifier provided by you when an account is created. The identifier may be provided manually if you create an account using our classic Dashboard, or it may be automatically created when you send a request to our side using our javascript solution, or our DNCS API solution. In all these cases however, the parameters comes from your side, and it will be stored as an identifier in your organisation for this specific account (along with a name, that we refer to as Custname). 

Customer_id

When an account is created, and you provide us with a custname and a custnr, Kaisa will then generate a unique identifier in our database for the account. This identifier is referred to as the customer_id in our rest API and other solutions, and it's a distinct numerical identifier that we automatically generate. 

What's the difference?

To put it simply, a customer will decide what a custnr is, and this value will have to be unique across your Organisation. However a same custnr may happen to exist in different Organisations (a custnr needs to be unique within an organisation but not across Kaisa as a whole). For this reason, we generate our own unique identifier. 

Any questions? feel free to reach out to support@kaisa.io!