How to connect to a different number outside business hours:

The most common way is to use the alternative answering numbers feature in your dashboard. This feature is available for static numbers, and this is how it works:

Normally when you create a source, calls are always sent to the answering number. However, if you would like to send calls to different call centres depending on business hours or simply send all calls to voicemail after business hours, you can use the Alternative answering numbers feature.

How to add it to your dashboard:

1. Log in to Kaisa and open the Numbers tab.

2. Find the source you'd like to add alternative answering numbers to and click on Show details. Please note that this is only applicable to static Kaisa numbers.

3. In this example the static Kaisa number 010-102 60 40 is connected to 018-25 89 04 during business hours 10:01 and 18:59. Before and after the call will be connected to 073-517 70 99. Voicemail will pick up the call between 00:00 and 06:59 and in the weekend.

This feature is normally turned on in all new accounts. If you can't see the Alternative numbers option, simply send us a ticket, and we will be happy to help you out.

You can also use the API to handle alternative numbers. Please find detailed documentation here.