What is Piano Analytics?

Piano Analytics is a comprehensive software package designed to help you optimize your digital experience. Piano Analytics is specifically designed to help companies measure their content performance and understand user behavior across platforms.

How does the integration work

When customers use Piano Analytics for their website, we pick up the Piano Analytics data, specifically Site IDs, Domains, and Visitor ids through our fs.js script. 

The integration is set through creating a workflow in the Engagement Builder using our webhook. There is no need for Authentication when setting up the workflow. 

Do you want to know more about our Engagement Builder? Click here. 

Step 1: Go to the Engagement Builder, set a name for the workflow, and select the account as usual.

Step 2: Set the event and criteria 

Trigger this workflow when: A customer call ends

Step 3: Setup the delivery criteria that you would like.

What do you want to send? 

A webhook should be sent to us and you can find our endpoint below.

Endpoint:

{{ meas_custom_dynamic.pa_cd }}/events?s={{ meas_custom_dynamic.pa_sid }}&idclient={{ meas_custom_dynamic.pa_vid }}

How do you want to authenticate the webhook? 

The webhook does not require any authentification.

POST body:

{
  "events": [    {
      "name": "phone_call",
      "data": {
        "b:answered": {{ call_status }},
        "n:duration": {{ duration }}
      }
    }]
}

Content type:

Application/JSON

Step 4: Activate the workflow and you will be setup!

If you have any additional questions regarding this inergration please feel free to contact our support team by clicking the contact us button at the top of this article. We are always happy to help!