Undoubtedly questions or issues may come up when using our services or our platform. In some cases, an error message will suggest you to contact us, but using different terminology at times. Whether you are asked to contact helpdesk, or servicedesk or any similar variation, worry not: it means Support. 

You can contact Support from our Dashboard (the Kaisa analytics tool) using our handy modal:

You can use any of the options available:

1. Check out our public Knowledge Base to find articles relevant to your question
2. Send us an email to our Support team
3. Open a livechat during business hours
4. Schedule a videocall with a Support agent

If you are in our Knowledge Base already, the main page has also a Contact Us section at the bottom, reachable from the Contact Us link in the header as well:

Alternatively, wherever you are, you can always send an email to our team directly to support@kaisa.io and we'll do our best to help.