What's new? 

Today, when a customer's Kaisa number receives an inbound SMS, it's handled automatically by our systems and if possible, forwarded to the receiving number we are masking. However this is not always possible, either because of restrictions by the receiving carrier or the nature of the number (if the destination number for the customer is a landline or a number that cannot handle an sms). With inbound SMS handling, Kaisa systems receive the SMS and offers you flexibility and options on how to handle that interaction for you and your dealers and customers. 

How can I know more?

You can read more about how to handle inbound SMS in a dedicated article here. We also have a custom trigger for inbound SMS in the Engagement Builder that you can use. 

Does this affect me?

This feature is not automatically enabled for customers, so everything continues as normal for your account unless you are interested in using this new trigger and inbound SMS service. If you feel you can benefit from this, please reach out to your Customer Success Manager or our Support team to know more.