Kaisa offers customers a service we call the Confirmation Callback, which saves you time and resources automating calls to your customers to confirm appointments or offering them the possibility to reschedule and discuss with an agent. 

How it works in essence? You can schedule an automated call to a client prior to an appointment so they can hear a pre-recorded message asking them to confirm they are still interested and will make the appointment (pressing 1) or they can chose to talk to an agent to ask questions or reschedule (press 2). 

What do you need?

You will need access to our rest API and use the available resources in order to schedule these calls. You can read more in our technical documentation about our Confirmation Callback here:

https://support.kaisa.io/hc/en-us/articles/360001071318-Developer-API-customers-confirmationcallback 

If this is the first time setting it up, you will also need to send us some audio files for the different steps of the interactive voice response messages. You can contact our support team and check the requirements, using support@kaisa.io (we can provide a generic file if needed)

How does it work?

There are 5 different outcomes that we can report after a confirmation callback has ended, from incomplete (if the call failed, for example if the client's number could not be reached), to confirmed (if the appointment has been confirmed during the call). 

To understand better the different steps of the call and the different outcomes, see below:

And the numbered outcomes, as referred to in the flow above:

Any questions please don't hesitate to ask support@kaisa.io