Overview

When activating a phone number, the allocation process may get stuck in the 'allocating' state. This can happen due to address verification errors or technical issues with the provider.

Common causes

• The address provided does not match the city name in our records.
• The address details are incomplete or contain errors.
• A temporary technical issue with the phone number provider.

Steps to resolve

1. Verify that the address you provided is correct and complete.
2. Ensure the city name in the address matches exactly what is on file in our records.
3. If the address looks correct, wait a few minutes and check whether the status updates automatically.
4. If the allocation remains stuck after verifying the address, contact Kaisa Support for further assistance.

Contact support

If the issue persists after following the steps above, reach out to our support team. Provide the phone number you are trying to activate and the address details so we can investigate further.