This resource is used to retrieve and schedule callback calls.
GET
Mandatory parameters
| Name | Type | Description |
|---|---|---|
| customer_id | int | Kaisa's unique ID for customer. |
Optional parameters
| Name | Type | Description |
|---|---|---|
| from_date | string | From date in UTC, format 'YYYY-MM-DD HH:MM:SS'. Defaults to current time. |
| to_date | string | To date in UTC, format 'YYYY-MM-DD HH:MM:SS'. Defaults to a week from now. |
Output
| Name | Type | Description |
|---|---|---|
| id | int | Kaisa's unique ID of the callback. |
| customer_id | int | Kaisa's unique ID for the customer. |
| agent_nr | string | Phone number that will be called first |
| caller_id | string | The phone number that will be displayed to the end user. |
| scheduled | string | Time in UTC when the call will be initiated. |
| retries | int | How many times the call will be retried if not successful. |
| retry_interval | int | Time in seconds between retry attempts. |
| completed | int | 0 if not completed, 1 if completed. |
| cdr_id | int | Kaisa's unique ID of cdr. |
POST
Mandatory parameters
| Name | Type | Description |
|---|---|---|
| customer_id | int | Kaisa's unique ID for customer. |
| agent_nr | string | The phone number that will be called first in E164 format. |
| requester_nr | string | The phone number of the person who requested the callback in E164 format. |
Optional parameters
| Name | Type | Description |
|---|---|---|
| scheduled | string | Time to initiate the callback in UTC, format 'YYYY-MM-DD HH:MM:SS'. Defaults to call as soon as possible. |
| retries | int | Number of attempt to retry the callback if not successful. Defaults to 0. |
| retry_interval | int | Time in seconds between retry attempts. Defaults to 300 seconds. |
| caller_id | string | The phone number that will be displayed to the requester. Defaults to the agent_nr |
| custom_dynamic | json |
custom values to be sent included with the request |
|
call_recording
|
int |
Enable call recording, 1=true, 0=false. |
Output
| Name | Type | Description |
|---|---|---|
| id | int | Kaisa's unique ID of the callback. |
| customer_id | int | Kaisa's unique ID for the customer. |
| agent_nr | string | Phone number that will be called first |
| caller_id | string | The phone number that will be displayed to the end user. |
| scheduled | string | Time in UTC when the call will be initiated. |
| retries | int | How many times the call will be retried if not successful. |
| retry_interval | int | Time in seconds between retry attempts. |
| completed | int | 0 if not completed, 1 if completed. |
| cdr_id | int | Kaisa's unique ID of cdr. |
PUT
Method not supported.
DELETE
Mandatory parameters
| Name | Type | Description |
|---|---|---|
| customer_id | int | Kaisa's unique ID for customer. |
| callback_id | int | Id for the callback |
Or
| Name | Type | Description |
|---|---|---|
| customer_id | int | Kaisa's unique ID for customer. |
| to_date | string | Date for callback to be deleted up to |
With optional
| Name | Type | Description |
|---|---|---|
| from_date | string | Starting date for callback to be deleted |
What will happen?
It will clear any personal information from all specified callbacks, including any related measures.
When using the first option with customer_id and callback_id it’s possible to cancel an upcoming callback but:
-> please note that if the callback already started (all attempts are not yet finished) this request will fail.
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