This resource is used to handle callback for customer orders.

GET

Mandatory parameters:

Name	Type	Description
recording_id	string	Kaisa's unique ID for recording.

Name	Type	Description
cdr_id	int	Kaisa's unique ID of cdr.

Name	Type	Description
call_category	string	Category attributed to the call by the AI analytics, predefined: Sales; Service & Parts; Support & Administrative; Other; No data
conversation_topics*	json [{topic: “Financing”, snippet: “What options do you offer for financing?”}, ...]	Conversation topics captured by the AI analytics (Detailed questions, Trade-in etc…) with snippets of conversations
expired	boolean	True or False
human_connection	boolean	AI analytics detected a conversation between 2 humans (true / false)
inventory_status	string	Detects if the item called for is still available: Available, Unavailable, Alternative, No data
physical_appointment	boolean	A physical appointment was booked / agreed on (true / false)
pickup_type	string	Detect if the call was answered by a voicemail, automated response machine or human. (Voicemail, IVR, Human)
recording_id	string	Kaisa's unique ID for recording.
summary	string	A summary of the call generated by the AI Agent
waiting_time	int	Wait time in seconds for voicemail / IVR

*Available topics:

Human connection: A conversation happened between 2 humans.
Availability: Discussion around the availability of the car
Detailed enquiry: Specific questions from the Buyer around the item of interest, like previous owners, price, mileage, condition etc...
Trade-In: Discussion around trading in an item
Financing: Discussion around financing, loan, leasing, etc...
Appointment: Discussion around booking a physical appointment, coming in tomorrow, for a test drive, etc...
Hold/Deposit: Discussion around holding a deposit / reservation for the item of interest
Purchase Agreed: Purchase of the item of interest agreed or confirmed
Callback: Call back for a later time agreed

Not supported.

Not supported.

Not supported.